Terms of Service

Effective Date: 2022.06.01
Last Updated: 2025.12.23

1. Introduction

These Terms of Service (“Agreement”) govern your access to and use of the CUTZ pre-cut software solution and related services provided by THE BASE SOLUTION Co., Ltd. (“Company”, “we”, “us”, “our”) via filmcutz.com and associated platforms. CUTZ is a digital software product providing PPF and film pattern cutting tools and features that maximize material efficiency and installation workflow. By registering, downloading, subscribing, or otherwise using the service (“Service”), you agree to these Terms.

If you purchase through a Paddle checkout, Paddle acts as the merchant of record, and your purchase is also subject to Paddle’s Buyer Terms and Conditions. Your license to use CUTZ is directly between you and THE BASE SOLUTION Co., Ltd.

2. Eligibility and Account Registration

To use the Service, you must be at least the age of majority in your jurisdiction and legally capable of entering a binding contract. You agree to provide accurate, current, and complete information when creating an account and to keep your login credentials secure. You are responsible for all activity on your account.

3. Software License

Subject to your compliance with this Agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to use the CUTZ software and related digital content for your business purposes. You may not distribute, resell, sublicense, reverse engineer, modify, or create derivative works of CUTZ except as expressly permitted.

4. Subscription Plans and Free Trial

CUTZ offers subscription plans (e.g., monthly, yearly) that provide access to unlimited cuts and pattern libraries. You may also be offered a free trial, limited by time and usage. Trial usage is subject to restrictions disclosed at signup, and only one trial is permitted per account. Services provided during a trial are licensed, not sold.

5. Payment and Billing

All fees for subscriptions and other paid features are processed via Paddle or other payment processors we designate. You agree to pay all fees in the amounts and currency displayed at checkout. Subscriptions automatically renew until cancelled according to the billing terms in your checkout flow. Taxes, if applicable, are your responsibility.

6. Cancellations and Refunds

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. Unless required by applicable law or stated otherwise, we do not provide refunds for unused portions of subscription periods.

Paddle-specific refund terms: Because Paddle is the merchant of record, refunds are processed in accordance with Paddle’s refund policies, which are provided to you at checkout and available on Paddle’s legal pages. Your right to cancel and obtain a refund may vary based on your jurisdiction and whether the digital service has begun delivery. Paddle

7. Intellectual Property

CUTZ and all associated content, workflows, documentation, graphics, and software (“IP”) are the exclusive property of THE BASE SOLUTION Co., Ltd. or its licensors. All rights not expressly granted are reserved. You agree not to copy, reproduce, distribute, or create derivative works from any IP without our express written permission.

8. Use Restrictions

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws.
• Interfere with the security, integrity, or performance of the Service.
• Attempt to gain unauthorized access to the Service or related systems.

9. Support and Maintenance

We may provide support through documentation, email, or other channels. We may update, modify, or discontinue features with or without notice. You acknowledge that updates may be applied automatically and that older versions may cease to function.

10. Privacy

Your use of personal data is governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE BASE SOLUTION Co., Ltd. AND ITS AFFILIATES ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE EXTENT PERMITTED BY LAW.

13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Seoul, South Korea. You agree that exclusive jurisdiction and venue for any dispute arising out of or relating to the Service shall be in the courts located in South Korea. If you reside outside the chosen jurisdiction, you and we both consent to those courts’ personal jurisdiction.

14. Changes to Terms

We may revise these Terms at any time by posting updated terms on filmcutz.com. Your continued use after such changes constitutes acceptance of the updated terms.

15. Contact Information

If you have questions about these Terms, please contact:

THE BASE SOLUTION Co., Ltd.
Email: hello@filmcutz.com
Website: https://filmcutz.com/

Privacy

Privacy Policy

Privacy Policy

Effective Date: 2022.06.01
Last Updated: 2025.12.23

1. Introduction

This Privacy Policy explains how THE BASE SOLUTION Co., Ltd. (“Company”, “we”, “us”, “our”) collects, uses, discloses, and protects personal data when you access or use filmcutz.com, the CUTZ pre-cut software, and related services (collectively, the “Service”).

We are committed to protecting your privacy and complying with applicable data protection laws, including the GDPR, UK GDPR, and other relevant regulations.

2. Who We Are

• Company Name: THE BASE SOLUTION Co., Ltd.

• Service Name: CUTZ

• Website: https://filmcutz.com

• Contact Email: hello@filmcutz.com

For purchases, PayPal and Paddle acts as the merchant of record and processes payments on our behalf.

3. Personal Data We Collect

We collect the following categories of personal data:

a. Account & Identity Data

• Name

• Email address

• Company name

• Account credentials (hashed/password-protected)

b. Usage & Technical Data

• IP address

• Device and browser information

• Operating system

• Log data and usage statistics

• Crash reports and diagnostics

c. Payment & Transaction Data

• Subscription status

• Billing country and currency

• Transaction IDs and receipts

Payment card details are never stored by us. Payment information is processed securely by Paddle and PayPal.

d. Communications

• Support requests

• Emails and chat communications

• Feedback and surveys

4. How We Use Personal Data

We process personal data for the following purposes:

• To provide and operate the CUTZ software

• To create and manage user accounts

• To process subscriptions and payments

• To deliver customer support and technical assistance

• To improve product performance and features

• To comply with legal, tax, and regulatory obligations

• To communicate service updates, security notices, and important changes

5. Legal Bases for Processing (GDPR)

We rely on the following legal bases under GDPR:

• Contractual necessity: to provide the Service you requested

• Legal obligation: for tax, accounting, and compliance purposes

• Legitimate interests: service improvement, fraud prevention, and security

• Consent: where explicitly required (e.g., marketing communications)

6. Payment Processing

Payments for CUTZ subscriptions are handled by Paddle, which acts as the merchant of record. Paddle processes billing information, tax calculations, and payment compliance.

Paddle’s handling of personal data is governed by its own privacy policy and buyer terms, which you accept during checkout.

7. Data Sharing and Disclosure

We may share personal data only with:

• Payment processors (Paddle & PayPal)

• Cloud hosting and infrastructure providers

• Analytics and monitoring services

• Customer support and communication tools

• Legal or regulatory authorities when required by law

We do not sell personal data and do not share data for advertising profiling purposes.

8. International Data Transfers

Your data may be processed or stored outside your country of residence, including in jurisdictions with different data protection laws. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Service

• Comply with legal and accounting obligations

• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

Requests can be made by contacting us at hello@filmcutz.com.

11. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain login sessions

• Analyze usage and performance

• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

12. Security Measures

We implement reasonable technical and organizational safeguards, including:

• Encrypted communications (HTTPS)

• Access controls and authentication

• Role-based permissions

• Secure cloud infrastructure

However, no system is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

The Service is intended for business users and is not directed at children under the age of 16. We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on filmcutz.com with a revised “Last Updated” date. Continued use of the Service constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related questions or requests, contact:

THE BASE SOLUTION Co., Ltd.
Email: (privacy/support email)
Website: https://filmcutz.com